Refund policy
7 Day Free Returns
We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Contact us within 7 days of your order arriving and we'll sort it out.
That's 7 days to get in touch, not 7 days to have it back with us.
Email info@ramora.com.au with your order number and we'll take it from there.
Australia We'll send you a prepaid return label. Return postage is on us.
United States You don't need to post anything back to Australia. We hold a US returns address, so it's a domestic parcel, a few dollars instead of thirty, and no customs paperwork. Email info@ramora.com.au with your order number and we'll release the address and a return reference to you.
Rest of world Return postage is covered by you. Email us and we'll send you the return address.
Returns after 7 days
Just outside the window? Email us anyway. We're reasonable people and we'd rather fix something than argue about a date. Tell us when it arrived, what's not working for you, and anything else that helps.
The more you give us, the more we can do. We'll always try to make your experience with us a good one.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ramora.com.au. Please note that returns will need to be sent to the address provided to you via email.
If your return is accepted, we’ll send you a return shipping label (Australia Only), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ramora.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
If you've bought for the wrong phone model, email us first and we'll sort it out directly.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ramora.com.au.
We Reserve the right to Cancel an order and issue a full refund if there are supply chain issues