Shipping policy
Shipping & Delivery Policy – RAMORA Australia
We now proudly ship worldwide!
When will my order ship?
At RAMORA Australia, we ship daily from our HQ in Bilinga, Queensland. Orders placed before 1PM AEST on business days are dispatched the same day!!!
All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered. Please order carefully, as we do not split orders once they have been placed.
You will receive a tracking email with carrier information and an estimated arrival date once your order has shipped.
AUSTRALIA and NEW ZEALAND 🇦🇺 🇳🇿
We use Australia Post to ship all parcels.
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Shipping Rates (During BFCM):
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Orders under $99: $5 AUD flat-rate standard shipping
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Orders $99 and over: FREE standard shipping
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Express Shipping: $9.99 AUD
Note: We cover part of the actual shipping cost — you only pay a capped fee during this offer.
Estimated Delivery Times:
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Same State: 2–4 business days (Standard), 1–2+ (Express)
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Interstate: 3–6 business days (Standard), 1–3+ (Express)
All parcels are sent with Authority to Leave. Please ensure a safe, secure delivery address. RAMORA is not liable for lost/stolen parcels marked as delivered.
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INTERNATIONAL SHIPPING 🌍
We ship using Australia Post's international network and partners, including USPS, Royal Mail, FedEx, and local postal carriers depending on region.
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Standard Shipping: FREE on all international orders
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Express Shipping: Additional Upgrade Fee (only available for some countries)
PLEASE SCROLL TO THE BOTTOM FOR EXPECTED DELIVERY TIMES :-)
Can I cancel or modify my order?
Once an order is placed, no changes or cancellations may be made to the order. We Fulful orders super fast - If you contact us immediately upon realising youve made a mistake on the order we can sometimes rectify before fulfilment but we cannot guarantee!
Please be mindful when purchasing online as colours may vary from screen to product purchased. If you are unsure about the colour of a certain product, please contact our Customer Care team at info@ramora.com.au and we will be happy to help.
For all orders that are returned due to an incorrect address, there will be a charged a fee of $12 for repacking and postage.
PRE-SALE ITEMS
What is the shipping time for pre-sale items?
Pre-sale items are items that are not currently in stock in our warehouses but that can still be ordered on the RAMORA website. Items labeled "pre-sale" on the RAMORA website are items that we generally expect to be in stock and ready to ship within 30-45 days. Please understand that when you place an order for a pre-sale item that shipping timeframe estimates should be calculated as follows: The pre-sale product lead time (listed on the product page of each pre-sale item) PLUS the estimated delivery times listed above for Australia and US orders.
If there are any supply chain issues, we reserve the right to cancel the order in which case, a full refund will be issued immediately.
Do I pay customs duties and taxes for my international order?
USA Orders 🇺🇸 – Now Shipped DDP
To ensure a smoother experience and faster delivery, all U.S. orders are shipped DDP (Delivered Duties Paid) — which means we cover the import duties upfront so you don’t get hit with customs fees on arrival.
🧾 You may notice prices are slightly higher for U.S. customers — that’s because we’ve included these mandatory import tariffs in your total.
We don’t make a single cent more — it all goes straight to your government 😔
Non USA International Orders
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid). Duties, VAT and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: The Sales Tax applied by your country for purchases from Australia.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred.
AUSTRALIA POST DELIVERY TIMES BY COUNTRY
| COUNTRY | STANDARD PARCELS | EXPRESS |
| Afghanistan | Suspended | Suspended |
| Albania | 8-10 business days | 6-8 business days |
| Algeria | 15-20 business days | 12-18 business days |
| American Samoa | 20-25 business days | Suspended |
| Angola | 20-25 business days | 9-16 business days |
| Anguilla | 15-20 business days | 8-12 business days |
| Antigua and Barbuda | 5-8 business days | 4-6 business days |
| Argentina | 5-10 business days | Suspended |
| Armenia | 8-10 business days | 6-8 business days |
| Aruba | 20-25 business days | 12-18 business days |
| Austria | 12-17 business days | 9-13 business days |
| Azerbaijan | 9-13 business days | 6-10 business days |
| Bahamas | 12-18 business days | 9-12 business days |
| Bahrain | 7-12 business days | 5-8 business days |
| Bangladesh | 10-12 business days | 7-12 business days |
| Barbados | 12-20 business days | 8-15 business days |
| Belarus | Suspended | Suspended |
| Belgium | 7-11 business days | 6-8 business days |
| Belize | 12-18 business days | 10-12 business days |
| Benin | 15-25 business days | 12-18 business days |
| Bermuda | 12-20 business days | 8-15 business days |
| Bhutan | 10-15 business days | 6-10 business days |
| Bolivia | Suspended | 8-18 business days |
| Bonaire, Sint Eustatius and Saba | 15-25 business days | 8-18 business days |
| Bosnia and Herzegovina | 8-13 business days | 5-9 business days |
| Botswana | Suspended | 12-18 business days |
| Brazil | 7-12 business days | 5-9 business days |
| Brunei Darussalam | 5-10 business days | 4-8 business days |
| Bulgaria | 8-12 business days | 6-10 business days |
| Burkina Faso | 15-25 business days | 8-18 business days |
| Burundi | 15-18 business days | 12-15 business days |
| Cambodia | 5-8 business days | 3-5 business days |
| Cameroon | 15-25 business days | 8-18 business days |
| Canada | 5-9 business days | 3-6 business days |
| Cabo Verde (formerly Cape Verde) | 20-25 business days | 12-18 business days |
| Cayman Islands | 10-18 business days | 7-10 business days |
| Central African Republic | Suspended | Suspended |
| Chad | Suspended | 8-18 business days |
| Chile3 | 6-10 business days | 4-8 business days |
| China | 4-9 business days | 3-6 business days |
| Colombia | 15-20 business days | 8-12 business days |
| Comoros | Suspended | 8-18 business days |
| Congo (Democratic Republic) | Suspended | Suspended |
| Congo (Republic) | 15-25 business days | 8-18 business days |
| Cook Islands | 6-10 business days | 4-8 business days |
| Costa Rica | 15-20 business days | 12-18 business days |
| Cote d'Ivoire | 15-25 business days | 8-18 business days |
| Croatia | 6-10 business days | 5-8 business days |
| Cuba | 12-25 business days | Suspended |
| Curacao | 12-18 business days | 8-12 business days |
| Cyprus | 9-17 business days | 6-11 business days |
| Czechia (Czech Republic) | 8-13 business days | 6-10 business days |
| Denmark | 6-11 business days | 4-7 business days |
| Djibouti | Suspended | 12-18 business days |
| Dominica | 15-25 business days | 8-18 business days |
| Dominican Republic | 20-25 business days | 12-18 business days |
| Ecuador | 20-25 business days | 8-15 business days |
| Egypt | 6-12 business days | 4-7 business days |
| El Salvador | 11-19 business days | 8-14 business days |
| Equatorial Guinea | 15-25 business days | 8-18 business days |
| Eritrea | 20-25 business days | 12-18 business days |
| Estonia | 7-10 business days | 5-8 business days |
| Eswatini | 15-25 business days | 8-18 business days |
| Ethiopia | 12-16 business days | 8-12 business days |
| Falkland Islands (Malvinas) | 15-25 business days | Suspended |
| Faroe Islands | 10-15 business days | 8-12 business days |
| Fiji | 7-13 business days | 5-9 business days |
| Finland | 7-10 business days | 5-8 business days |
| France | 7-10 business days | 4-7 business days |
| French Guiana | 20-25 business days | 12-18 business days |
| French Polynesia | 6-12 business days | Not available |
| Gabon | 17-20 business days | 12-18 business days |
| Gambia | 15-25 business days | 8-18 business days |
| Georgia | 15-20 business days | 10-15 business days |
| Germany | 6-9 business days | 4-7 business days |
| Ghana | 7-12 business days | 5-9 business days |
| Gibraltar | 10-18 business days | 8-12 business days |
| Greece | 11-18 business days | 8-13 business days |
| Greenland | 15-20 business days | 12-18 business days |
| Grenada | Suspended | 12-18 business days |
| Guadeloupe | 15-20 business days | 12-18 business days |
| Guam | 9-15 business days | Not available |
| Guatemala | 15-20 business days | 12-18 business days |
| Guinea | 15-25 business days | 8-18 business days |
| Guinea-Bissau | Suspended | Suspended |
| Guyana | 15-20 business days | 8-12 business days |
| Haiti | Suspended | Suspended |
| Honduras | 12-25 business days | 8-18 business days |
| Hong Kong | 4-7 business days | 3-5 business days |
| Hungary | 6-10 business days | 5-8 business days |
| Iceland | 7-12 business days | 5-9 business days |
| India | 7-11 business days | 5-8 business days |
| Indonesia | 4-7 business days | 3-5 business days |
| Iran | Suspended | Suspended |
| Iraq | 10-15 business days | Suspended |
| Ireland | 7-12 business days | 5-10 business days |
| Israel | 10-15 business days | 8-12 business days |
| Italy | 6-10 business days | 5-8 business days |
| Jamaica | 15-20 business days | 8-15 business days |
| Japan | 4-7 business days | 3-5 business days |
| Jordan | 6-10 business days | 4-8 business days |
| Kazakhstan3 | 6-10 business days | 5-8 business days |
| Kenya | 10-15 business days | 8-12 business days |
| Kosovo | 18-22 business days | 10-18 business days |
| Kiribati | 10-15 business days | 8-12 business days |
| Kuwait | 10-15 business days | 8-12 business days |
| Kyrgyzstan3 | 20-25 business days | 12-18 business days |
| Lao People's Democratic Republic | 6-10 business days | 4-6 business days |
| Latvia | 6-10 business days | 4-8 business days |
| Lebanon | 6-10 business days | Suspended |
| Lesotho | 15-25 business days | 8-18 business days |
| Liberia | 10-15 business days | 7-10 business days |
| Libya | Suspended | Suspended |
| Liechtenstein | 8-12 business days | 6-9 business days |
| Lithuania | 8-12 business days | 5-8 business days |
| Luxembourg | 10-15 business days | 7-10 business days |
| Macao | 5-8 business days | 3-5 business days |
| Madagascar | Suspended | 12-18 business days |
| Malawi | 10-15 business days | 8-11 business days |
| Malaysia | 5-8 business days | 4-6 business days |
| Maldives3 | 9-12 business days | Suspended |
| Mali | 15-25 business days | 8-18 business days |
| Malta | 10-15 business days | 4-9 business days |
| Marshall Islands | 15-25 business days | Suspended |
| Martinique | 10-15 business days | 8-10 business days |
| Mauritania | 15-25 business days | 8-18 business days |
| Mauritius | 15-25 business days | 8-18 business days |
| Mexico | 10-15 business days | 6-11 business days |
| Micronesia | 15-20 business days | Suspended |
| Moldova | Suspended | 12-18 business days |
| Mongolia | Not available | 5-10 business days |
| Montenegro | 10-15 business days | 8-11 business days |
| Montserrat | 15-25 business days | 8-18 business days |
| Morocco3 | 10-15 business days | 8-11 business days |
| Mozambique | 20-25 business days | 12-18 business days |
| Myanmar | 6-10 business days | 4-6 business days |
| Namibia | 15-25 business days | 8-18 business days |
| Nauru | 12-18 business days | Suspended |
| Nepal | 6-10 business days | Suspended |
| Netherlands | 5-9 business days | 4-7 business days |
| New Caledonia | 6-12 business days | 4-8 business days |
| New Zealand | 4-7 business days | 2-5 business days |
| Nicaragua | 12-25 business days | 8-18 business days |
| Niger | 20-25 business days | 12-18 business days |
| Nigeria | 15-20 business days | 10-15 business days |
| Niue | 10-18 business days | Suspended |
| Northern Mariana Islands | 20-25 business days | Not available |
| North Korea | Suspended | Suspended |
| North Macedonia | 15-20 business days | 9-12 business days |
| Norway | 5-8 business days | 4-6 business days |
| Oman | 6-10 business days | Suspended |
| Pakistan | 15-20 business days | 9-15 business days |
| Palau | 9-13 business days | Not available |
| Palestinian Territories | Suspended | Suspended |
| Panama | 8-12 business days | 6-9 business days |
| Papua New Guinea | 6-13 business days | Suspended |
| Paraguay | Suspended | 12-18 business days |
| Peru | 10-15 business days | 7-11 business days |
| Philippines | 8-12 business days | 4-8 business days |
| Pitcairn Islands | 18-25 business days | Suspended |
| Poland | 8-12 business days | 6-10 business days |
| Portugal | 6-10 business days | 5-8 business days |
| Puerto Rico | 7-10 business days | 5-7 business days |
| Qatar | 4-7 business days | 3-5 business days |
| Reunion | Suspended | 6-14 business days |
| Romania | 8-12 business days | 6-10 business days |
| Russia | Suspended | Suspended |
| Rwanda | Suspended | 12-18 business days |
| Saint Helena, Ascension and Tristan da Cunha | 15-25 business days | Suspended |
| Saint Kitts and Nevis | 20-25 business days | 12-18 business days |
| Saint Lucia | 20-25 business days | 12-18 business days |
| Saint Martin (French part) | 15-25 business days | 8-18 business days |
| Saint Pierre and Miquelon | 15-20 business days | Suspended |
| Saint Vincent and the Grenadines | 15-20 business days | 8-12 business days |
| Samoa | 8-12 business days | 5-10 business days |
| Sao Tome and Principe | 15-20 business days | 8-12 business days |
| Saudi Arabia | 6-9 business days | 4-7 business days |
| Senegal | 15-25 business days | 8-18 business days |
| Serbia | 6-10 business days | 4-6 business days |
| Seychelles | 12-18 business days | 8-12 business days |
| Sierra Leone | Suspended | Suspended |
| Singapore | 4-7 business days | 3-5 business days |
| Slovak Republic (Slovakia) | 10-15 business days | 7-10 business days |
| Slovenia | 12-18 business days | Suspended |
| Solomon Islands | 12-18 business days | Suspended |
| Somalia | Suspended | Suspended |
| South Africa | 8-12 business days | 6-9 business days |
| South Korea | 5-8 business days | 3-5 business days |
| South Sudan | Suspended | Suspended |
| Spain | 6-12 business days | 4-7 business days |
| Sri Lanka | 8-12 business days | 4-7 business days |
| Sudan | Suspended | Suspended |
| Suriname | Suspended | 12-18 business days |
| Sweden | 6-10 business days | 4-7 business days |
| Switzerland | 6-10 business days | 4-8 business days |
| Syrian Arab Republic | Suspended | Suspended |
| Taiwan | 5-9 business days | 3-5 business days |
| Tajikistan | 15-18 business days | Suspended |
| Tanzania | 8-11 business days | 6-9 business days |
| Thailand3 | 4-7 business days | 3-5 business days |
| Timor Leste | 5-9 business days | Not available |
| Togo | 9-11 business days | 7-10 business days |
| Tokelau Islands | 15-25 business days | Suspended |
| Tonga | 8-12 business days | 6-9 business days |
| Trinidad and Tobago | 10-15 business days | 8-11 business days |
| Tunisia | Suspended | Suspended |
| Turkiye | 9-14 business days | 6-9 business days |
| Turkmenistan | 15-25 business days | Suspended |
| Turks and Caicos Islands | 10-18 business days | 8-12 business days |
| Tuvalu | 6-10 business days | Not available |
| Uganda | 12-15 business days | 10-12 business days |
| Ukraine | 10-15 business days | 8-12 business days |
| United Arab Emirates | 5-8 business days | 3-6 business days |
| United Kingdom (including Northern Ireland) | 4-7 business days | 3-5 business days |
| Uruguay | 13-17 business days | 8-18 business days |
| USA | 5-9 business days | 3-6 business days |
| Uzbekistan | 10-15 business days | 8-10 business days |
| Vanuatu | 15-20 business days | 12-18 business days |
| Vatican City | 15-25 business days | Suspended |
| Venezuela, Bolivarian Republic of | Suspended | 7-15 business days |
| Vietnam | 10-15 business days | 4-8 business days |
| Virgin Islands (British) | 15-25 business days | 8-18 business days |
| Virgin Islands, U.S. | 10-15 business days | Not available |
| Wallis and Futuna Islands | 10-15 business days | Suspended |
| Yemen | Suspended | Suspended |
| Zambia | 15-20 business days | 8-12 business days |
| Zimbabwe | 15-20 business days | 8-12 business days |